Frequently asked questions
Our products are created by independent artisans and small workshops across Morocco. These are skilled craftspeople who specialize in traditional techniques passed down through generations.
Yes. We prioritize working directly with artisans or trusted partners to ensure fair collaboration and respectful working conditions.
Yes. Our items are made using quality materials and traditional methods, giving them a distinct weight, texture, and finish that reflects true craftsmanship.
Yes. Every item goes through a quality check before being packed and shipped to ensure it meets our standards.
Yes. We ship globally and have experience delivering to customers across Europe, North America, Asia, and beyond.
We use secure, protective packaging specifically designed for international transport, including padding and reinforced boxes to minimize risk.
Customs delays can happen occasionally. If your package is held, you may be contacted by your local customs office. If you need help, our team will guide you through the process.
Yes. You can ship directly to the recipient. We recommend double-checking the address and informing the recipient about potential customs procedures.
In many cases, yes. Depending on the shipping carrier and destination, a signature may be required to ensure safe delivery.
We recommend:
- Inspecting the item
- Keeping the packaging temporarily
- Contacting us promptly if anything seems wrong
If there is a significant issue (damage, wrong item, etc.), contact us and we will work with you to find a fair solution.
Yes, in many cases we offer replacement items as a faster and more convenient solution, depending on availability. However, if you'd prefer a refund, we'll be more than happy to proceed with it.
Yes. If you want additional reassurance, you can contact us and we’ll do our best to provide more details or images when possible.
Yes. We use secure, encrypted payment systems and aim to provide a transparent and trustworthy shopping experience. You can always contact us before purchasing if you have questions.
Yes. You will receive an order confirmation email, followed by a shipping confirmation once your item is dispatched.
Prices are displayed in your selected currency when possible, but your bank may process the payment in its default currency with applicable exchange rates.
Your purchase helps provide income, visibility, and sustainability for artisans, allowing them to continue their craft and support their communities.
Unlike large marketplaces, we focus on curation, quality, and direct relationships, ensuring that what you receive is authentic and meaningful.
Yes. We continuously work with artisans to introduce new handcrafted items while maintaining our quality standards.
