Privacy Policy
At NessCrafts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make purchases from www.nesscrafts.com (the “Website”) and use our services.
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
1. Data Controller
NessCrafts is operated by Digitum Business SARL, located in Fez, Morocco.
Contact Information:
- Email: info@nesscrafts.com
- Address: Excellence Business center, 76 Hay el Qods Bensouda 30030 Fez, Morocco
- Phone: +212 (0)5.35.68.57.25
Digitum Business SARL is the data controller responsible for your personal data.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name, email address, phone number, and billing/shipping address
- Payment details (processed securely through third-party providers like Stripe or PayPal)
- Account login credentials
2.2 Usage Information
- IP address, browser type, device information
- Pages visited, time spent on the Website, and interaction with content
- Referral sources and click-through data
2.3 User-Generated Content
- Product reviews, comments, and messages submitted to the Website
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill orders, including payment, shipping, and returns
- To communicate about your orders, account, and customer service inquiries
- To improve our Website, products, and services
- To send promotional messages, newsletters, or marketing communications (only if you opted in)
- To comply with legal obligations and prevent fraud
4. Legal Basis for Processing
For users in the European Union or other regions under GDPR:
- Contractual necessity: Processing your data is necessary to fulfill orders and provide services.
- Consent: You may provide consent for marketing communications.
- Legitimate interest: We process data to improve our services, maintain security, and prevent fraud.
- Legal obligation: We process data to comply with Moroccan or international law.
5. Sharing Your Information
We may share your data with:
- Service Providers: Payment processors, shipping companies, IT and hosting services
- Business Partners: Marketing and analytics service providers
- Legal Authorities: If required by law or to protect our rights and safety
- Acquirers: In case of a merger, acquisition, or sale of assets
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience and website performance
- Analyze usage patterns and traffic
- Provide targeted marketing
You can manage or disable cookies through your browser settings. Disabling some cookies may affect Website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- Payments are processed through secure, PCI-compliant payment providers
- Data is encrypted using industry-standard security protocols
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
- Account information is retained until you delete your account
- Transaction and payment data is retained to comply with tax and legal obligations
- Marketing preferences are stored until you unsubscribe
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access and obtain a copy of your personal data
- Correct or update your personal data
- Request deletion of your personal data (“right to be forgotten”)
- Withdraw consent for marketing communications
- Object to processing based on legitimate interests
- Data portability
To exercise these rights, contact us at info@nesscrafts.com. We will respond in accordance with applicable laws.
10. Children’s Privacy
Our Website is not directed at children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it immediately.
11. International Data Transfers
Your personal data may be transferred to and processed in countries outside Morocco, including countries that may not have the same data protection laws.
We ensure that adequate safeguards are in place, including standard contractual clauses or agreements with trusted service providers.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be notified at least 30 days in advance.
By continuing to use the Website after changes take effect, you accept the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, contact us:
Email: info@nesscrafts.com
Contact Form: www.nesscrafts.com/contact-us
Phone: +212 (0)5.35.68.57.25
Address: Excellence Business Center, 76 Hay el Qods Bensouda 30030, Fez Morocco
