Thank you for shopping with NessCrafts. We are committed to delivering your handcrafted Moroccan items safely and efficiently, wherever you are in the world.

This Shipping Policy outlines our shipping methods, processing times, delivery estimates, and responsibilities.

1. Order Processing Time

All NessCrafts products are handcrafted or carefully sourced from artisans in Morocco, which means processing times may vary.

• Processing Time: 2–5 business days
• Orders are processed Monday through Friday (excluding public holidays)
• Orders placed after business hours or on weekends will be processed the next business day

During peak periods (holidays, promotions), processing times may be slightly longer.

2. Shipping Destinations

We currently ship worldwide, including:

• Europe
• North America
• Middle East
• Asia and other international regions

If your country is not available at checkout, please contact us at info@nesscrafts.com.

3. Shipping Methods and Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated Delivery Times

• Morocco: 2–5 business days
• Europe: 5–10 business days
• North America: 7–14 business days
• Rest of the World: 10–20 business days

Please note: These are estimated delivery times and may vary due to customs processing, local postal services, or unforeseen delays.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size
• Any applicable shipping fees will be clearly displayed before you confirm your order
• We may offer free shipping promotions, which will be indicated on the Website

5. Order Tracking

Once your order has been shipped:

• You will receive a shipping confirmation email with a tracking number
• You can track your order through the carrier’s website
• Tracking updates may take 24–72 hours to appear

6. Customs, Duties, and Taxes

For international orders:

• Your shipment may be subject to customs duties, import taxes, or other fees
• These charges are determined by your country’s customs authority
• NessCrafts is not responsible for these additional charges

Customers are responsible for paying any applicable customs fees upon delivery.

7. Delivery Issues

​7.1 Delayed Deliveries

​While we strive to meet delivery estimates, delays may occur due to:​

• • Customs clearance procedures
• • Carrier delays
• • High-demand periods

​NessCrafts is not responsible for delays caused by external factors beyond our control.

​7.2 Incorrect Address​

• • Customers are responsible for providing accurate shipping information
• • If an incorrect address is provided, we cannot guarantee successful delivery
• • Additional shipping fees may apply for reshipment

​7.3 Lost or Stolen Packages​

• • If your package is marked as delivered but you have not received it, please contact the carrier first
• • If the issue persists, contact us at info@nesscrafts.com, and we will assist you

​NessCrafts is not liable for lost or stolen packages confirmed as delivered by the carrier.

8. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will assess the issue and offer a replacement or refund in accordance with our Returns Policy

9. Split Shipments

In some cases, your order may be shipped in multiple packages due to product availability or packaging requirements.

You will receive separate tracking details for each shipment.

10. Handmade Product Notice

Due to the handcrafted nature of our products:

• Slight variations in size, color, and finish are normal
• These variations are not considered defects and reflect the uniqueness of each item

11. Contact Us

If you have any questions about shipping, feel free to contact us:

Email: info@nesscrafts.com

Contact Form: www.nesscrafts.com/contact-us

Phone: +212 (0)5.35.68.57.25